Our mission is to deliver the world's best insulated drinkware, but we know sometimes the unexpected can happen. If anything is wrong with your FIREKI product, we are here to make it right.
Products damaged in shipping should be returned to FIREKI with a prepaid re-return label. Please fill out the warranty form to initiate the process.
10-Year Limited Warranty
Stainless steel products carry a 10-Year Limited Warranty against defects in material and workmanship. This warranty applies to only the original owner and is void if the product is used commercially, structurally altered, or is damaged as a result of abnormal use. Normal wear and tear is not warranted.
Products will be replaced with the same size and color as ordered. If damaged product was a limited release or discontinued product, a refund may be applied.